Welcome to NAAMA's Terms and Conditions
Please find the terms on which NAAMA Studios Ltd provides service to its clients below. These terms should be read and fully understood prior to booking any treatment or consultation.
NAAMA may, at any stage and at its sole discretion, refuse treatment to a client per the terms and conditions. Clients must be at least 18 years old.
APPOINTMENTS AND PACKAGES
Appointments are categorised by the size of the tattoo, detail of the design, and required appointment length. NAAMA will confirm the client’s appointment type during the initial appointment or consultation.
Micro tattoo: 15-minute session for a single tattoo less than 4cm x 4cm in size. Excludes permanent makeup.
Standard tattoo: 30-minute session suitable for most tattoos. A maximum of 16cm x 8cm in size approximately, but each tattoo will be assessed individually.
Ultra tattoo: 60-minute session for multiple or extra large tattoos. If the full tattoo is unable to be treated within 60 minutes, the treatment area will be divided and charged separately.
Permanent makeup: 30-minute session for permanent makeup removal. NAAMA is unable to remove eyeliner tattoos at this time.
NAAMA offers pay-as-you-go appointments or full removal packages, viewable on our pricing page.
Single, pay-as-you-go sessions must be used within three months of purchase.
Full removal packages are valid for 18 months after the first treatment is conducted.
When booking a full removal package, the first session must be completed within 8 weeks after purchase. The full removal package is valid only on the original agreed tattoo(s) and must be treatable within the allocated appointment time. Sessions within the 18 months validity period are unlimited, but must adhere to the consultant’s recommended waiting time between treatments and may still be postponed by NAAMA if deemed necessary. A tattoo is classed as fully removed once more than 80% of removable tattoo ink is cleared.
All bundles and packages are non-transferable and non refundable.
All NAAMA consultants conducting treatment are trained and certified in accordance with the company’s treatment protocol and therefore continued treatment with a specific named consultant is not guaranteed, though continuity of care is sought.
PAYMENTS
An upfront payment is required to secure all appointment's at NAAMA. The deposit will account for the full value of the client’s first treatment session.
Correct payment must be received to schedule a first treatment session. If the client refuses to pay in advance, NAAMA has the right to refuse treatment.
All payments must be made in a single lump sum, unless agreed otherwise in writing with NAAMA.
FINANCING OPTIONS
NAAMA Studios Inc. is a broker, not a lender. Client details will be referred to one of NAAMA’s partners for buy now pay later products and services exclusively at checkout if a buy now pay later option is selected by the client. NAAMA does not receive a fee from the lender for the services they provide to the client.
Klarna
In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, NAAMA offers clients the below payment options. Payment is to be made to Klarna.
Fixed sum credit
Pay in 3 instalments
Further information and Klarna’s user terms can be found here. General information on Klarna can be found here. The client’s personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna’s privacy statement.
Naama Studios, 107-109 Great Portland Street, London, W1W 6QC, United Kingdom is authorised and regulated by the Financial Conduct Authority (FCA FRN 952488) and acts as a credit intermediary and not a lender, offering credit products provided [exclusively by Klarna Bank AB (publ)] [by a limited number of finance providers, including Klarna Bank AB (publ)]. Please note that [Pay in 3 instalments] [and] [Pay in 30 days] agreements are not regulated by the FCA. Finance is only available to permanent UK residents aged 18+, subject to status, T&Cs and late fees apply.
PayPal
NAAMA has enabled PayPal (PayPal Holdings, Inc.) to provide payment services at checkout. PayPal offers the option to pay later, Pay in 3 and other financing schemes at its discretion.
Further information and PayPal’s user terms can be found here. General information on PayPal’s Pay in 3 can be found here. The client’s personal data is handled in accordance with applicable data protection law and in accordance with the information in PayPal’s privacy statement.
LATE ARRIVALS, CANCELLATIONS, AND REFUNDS
Please arrive at least 10 minutes prior to an appointment. Clients arriving more than 10 minutes late risk forfeiting their appointment and will be charged a £100 late fee. This applies to all clients including those on the full removal packages.
Clients must give 72 hours notice to reschedule or cancel an appointment. Failure to give at least 72 hours notice will result in a cancellation fee of £69 for Consultation & Patch test appointments and £100 for all other appointments. Clients will not be able to book future appointments until the cancellation or no show fee has been settled.
If client's have purchased a full removal package, a £100 cancellation fee will also be charged.
NAAMA endeavours to maintain a safe studio environment. Should a client need to reschedule an appointment due to ill health, the appointment will be rescheduled at no cost, provided the client has given 24 hours notice.
Should an appointment need to be cancelled by NAAMA, every effort will be made to contact the client in advance and to reschedule the appointment at the earliest convenience. If it is cancelled by NAAMA with less than 24 hours notice, the client’s next identical service will be free of charge.
Clients should be aware that if they arrive at their appointment and a consultant deems it unsafe to continue with treatment, NAAMA will endeavour to reschedule the appointment at the client’s earliest convenience. Reasons may include, but are not limited to, tanning and sun exposure, antibiotics, changes to the client’s health, or any other observation of the treatment area.
Refunds
All treatment packages are non-refundable unless the client has been advised not to continue treatment due to medical reasons. In such an instance, the client must obtain a medical report from their doctor and any future sessions will be refunded proportionally. Past or completed sessions will not be refunded.
Refunds for full removal packages will only be issued in the event that:
The client has experienced adverse effects from their treatment and are deemed not treatable by the Medical Director / Dermatologist.
The client has provided a written record of a medical change that impacts their ability to be treated.
All other refund requests must be reviewed by NAAMA’s management team and should be submitted via email to consultation@naamastudios.com and titled ‘Refund request’.
TREATMENT SUITABILITY
Clients must complete a healthcare form ahead of treatment, from which NAAMA will assess whether treatment is suitable or likely to be successful. If it is determined that treatment is unsuitable, reasoning will be explained to the client.
It may be determined that the client requires a doctor’s note to proceed. It is the client’s responsibility to obtain advice from a qualified doctor confirming that it is safe for them to undergo tattoo removal treatment. This determination may be made at any point during the course of treatment, depending on the client’s health circumstances. Should a qualified doctor decide that it is unsafe to continue with treatment, all future sessions will be refunded (if applicable).
In some instances it may be necessary for the client to have a patch test ahead of treatment. For example, if the client’s skin is damaged from previous laser treatment elsewhere, has an autoimmune disease, or is on medication. NAAMA will inform the client upon receipt of the completed healthcare form if this is the case.
PREPARING FOR TREATMENT
Clients should shave any excessive hair that may be covering the area(s) they’re intending to treat, with the exception of eyebrows. Please contact NAAMA prior to the appointment if this is not possible and a member of the team will confirm if the area is still able to be treated effectively.
Please remove makeup, deodorant, perfume, and oil-based products from the treatment area prior to the appointment. The skin will be cleansed by the consultant before treatment, but NAAMA cannot be held responsible for products that may reside in the skin pores.
Clients should be aware that having a tan can result in treatment being postponed. This applies to both natural and fake tans.
Clients should contact NAAMA in advance of their appointment if they require advice. Failure to follow guidelines may result in cancellation of the appointment, reduced treatment time, or additional fees.
TREATMENT FREQUENCY
NAAMA will use its discretion and expertise to advise as to the frequency of treatment based on its assessment of each client.
NAAMA is able to provide treatments as often as every 2-3 weeks. This frequency is not guaranteed and is only possible for Fitzpatrick 1-3 skin types. Length of downtime between sessions is determined by the consultant on a client-by-client basis and may change throughout the course of treatment.
UNDER THE INFLUENCE
NAAMA may refuse treatment to any client who is disruptive and/or suspected to be under the influence of alcohol or drugs.
CHILDCARE POLICY
Any client who requires treatment and attends the studio with a child must be accompanied by another adult to chaperone the child whilst the client is being treated. Failure to bring an adult chaperone will result in treatment being cancelled and full appointment cost charged.
No child under the age of 16 must be left unattended within the studio at any time.
PET POLICY
Pets are not allowed in the studio under any circumstances.
LIABILITY POLICY
NAAMA will not be liable in contract, tort or otherwise, for any economic loss (including, without limitation, loss of profit), or for any other special, indirect or consequential loss or damage arising out of, or in connection with, its provision of any goods and/or services to the client.
It is the client’s responsibility to ensure that they provide NAAMA with all relevant medical details prior to each treatment. NAAMA will not be liable for any damage that occurs as a result of the client’s failure to disclose such details.
The client agrees to comply with all instructions and/or recommendations given to them by, or on behalf of, NAAMA consultants and/or nurses regarding the care of a treated area. Nothing in these terms of business shall exclude or limit NAAMA’s liability for death or any personal injury resulting from NAAMA negligence.
PRIVACY
These terms also incorporate the terms of our Privacy Policy which can be found here. NAAMA’s Privacy Policy explains how NAAMA looks after your personal data when you visit the NAAMA website (“Website”), or one of our studios, and tells you about your privacy rights and how the law protects you.
By accepting these Terms, you also agree to our Privacy Policy, consenting to (a) the processing of your personal data as described in the Privacy Policy, and (b) the collection of information from your device as outlined in the Privacy Policy.
CLIENT CONCERNS AND COMPLAINTS
If you have an urgent concern following treatment that requires medical and/or clinical advice, please contact NAAMA immediately by phoning +44 7429 983355 or emailing consultation@naamastudios.com to alert us of the situation and for appropriate guidance and support.
NAAMA endeavours to treat all its clients appropriately, compassionately, and fairly.
Should a client have an issue with any matter in relation to their treatment at NAAMA, they are encouraged to speak with their consultant. If they are dissatisfied with the response from the consultant or are no longer in the studio, they can raise their concern with the Studio Manager, either verbally or by emailing consultation@naamastudios.com with ‘FAO: Studio Manager’ in the subject line. The Studio Manager will endeavour to resolve the issue within 15 working days.
Where the concern cannot be resolved by the Senior Studio Team, the case will be internally escalated to the CEO of NAAMA and a full investigation conducted where relevant. Investigations take up to 28 working days and the client will receive a final written response with notification of the outcome. If the investigation requires further time, the client will be provided with an explanation as to the cause of the delay. NAAMA takes all client concerns very seriously and, following investigation, will consider making adjustments to client services to continually evolve and improve.
Should a resolution not be reached and the client’s concerns are not allayed, they will be invited to submit a formal complaint, in writing, to the CEO. This can be emailed to consultation@naamastudios.com or sent as a letter, addressed to the CEO, NAAMA Studios, 109 Great Portland Street, London, W1W 6QG. Please note, formal complaints may be referred to a qualified, independent professional.
In the unlikely event that a complaint cannot be resolved, it may be referred to the Centre for Effective Dispute Resolution (CEDR). CEDR is an independent charity that can provide dispute resolution services for unresolved complaints between customers and businesses. Therefore, complainants who remain dissatisfied with NAAMA’s findings can elect to contract CEDR and commence a mediation process with access to the services of a professional mediator at no charge. To view the details of what CEDR can provide, please visit their website.
SECOND CHANCES
How to enter
To be considered for free treatment through NAAMA’s SECOND CHANCES programme, participants must submit their tattoo story via the submission form. Submissions can be a maximum of 500 words.
Entries can be submitted directly or on behalf of someone else.
Determination of recipients
Recipients will be selected from a panel of NAAMA employees, with close attention paid to stories that resonate with NAAMA’s core values. NAAMA may, at its sole discretion, disqualify any entrant suspected of impropriety or who fails to comply with programme rules.
SECOND CHANCES is under the supervision of NAAMA, whose decisions on all matters relating to the programme and determination of recipients are final.
Treatment donation will be forfeited if not claimed within 30 calendar days of offer, or if the recipient is subsequently determined to be ineligible.
Treatment donation
NAAMA will gift up to 30 treatment sessions for one single tattoo to the selected recipient. Recipients acknowledge that each person and tattoo is unique and as such, NAAMA is unable to guarantee how many sessions might be required. NAAMA is under no obligation to provide any further treatments.
NAAMA commits to a maximum capacity of 50 SECOND CHANCES clients receiving treatment within a calendar year.
Verification and eligibility
SECOND CHANCES recipients must be at least 18 years of age as of the date of their entry and may be asked to verify themselves by mailing proof of identity. They cannot be NAAMA employees or immediate family members of employees.
Recipients must be UK residents who are able to travel to London for regular treatments. All travel and expenses will be at the recipient’s expense.
NAAMA reserves the right to end participation after three appointment cancellations.
Submissions
By uploading a story (such story, a “submission”) to SECOND CHANCES, you irrevocably chosen to NAAMA’s collection, use, storage, and disclosure of all personal information submitted by you (including, but not limited to, your name, email, and location) for its business purposes. If you upload a submission that includes the personal information of another individual, you represent and warrant that you have such individual’s explicit consent to share all of their submitted personal information for NAAMA’s collection, use, storage and disclosure for its business purposes. You further represent and warrant that you will not submit as a part of your submission any content in violation of the intellectual property rights of any third party. By uploading a submission to SECOND CHANCES, you grant to NAAMA a perpetual, worldwide, irrevocable, transferable, sublicensable right to use your submission and all content therein for any business purposes and the right to alter or modify your submission, subject to your approval. NAAMA is committed to protecting the privacy of any personal information you may provide when you use the SECOND CHANCES website.
Advertising
To the extent permitted by law, the recipient’s acceptance of a treatment donation constitutes irrevocable consent for NAAMA to use the entrant and recipient’s post, name, photograph and/or likeness in advertising and trade connected with NAAMA or other promotional activities without limitation, review, approval or further compensation. To the extent permitted by law, each entrant and recipient must release, indemnify, hold harmless and discharge LightSense™ Technologies Limited and its subsidiaries and affiliates from all liability arising out of participation with SECOND CHANCES and from receipt and use of the treatment donations.
OFFERS AND DISCOUNTS
Promotions cannot be used in conjunction with any other offer. NAAMA reserves the right to modify, cancel, and limit promotions at any time, without prior notification.
COMPETITIONS AND GIVEAWAYS
Competition winners must respond within 48 hours of being contacted by NAAMA or the prize will be forfeited and reallocated to another entrant. By entering into competitions hosted by NAAMA, the entrant confirms they are over the age of 18. If the prize involves treatment at NAAMA, the appointment must be made or the course of treatment must commence within 6 months of the competition closing date. If, for whatever reason, the winner cannot or does not redeem their prize, they accept and understand that the prize is non-transferable, non-refundable, and cannot be exchanged for any cash alternative. NAAMA reserves the right to withdraw or amend giveaways at their discretion or in the event of unforeseen circumstances. Promotions, competitions, and giveaways on social media hosted by NAAMA are in no way sponsored, endorsed or administered by, or associated with, the social media platform itself.
COPYRIGHT POLICY
All content on this website is covered by copyright © 2024 NAAMA Studios, unless otherwise stated.
This website and all its contents is protected by copyright law. This website is published by NAAMA and may not be reproduced, copied or downloaded. It is intended for private use only. This website (and all its contents) must under no circumstances be reused for corporate or commercial purposes, unless expressed written consent has been provided by NAAMA. Furthermore, it must not be transmitted, shared or reproduced on external networks, public or private, without the prior written consent of NAAMA. All other rights reserved.
The NAAMA name, the NAAMA logo and all other visual markers of the NAAMA brand are registered trademarks of NAAMA and must not be used by third parties, unless NAAMA has provided a written authorisation to do so. The technology used at NAAMA is proprietary and may not be reproduced, copied or simulated without written permission. Any infringement of NAAMA’s intellectual property and copyrights will result in appropriate legal action.
